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A Jira health check and a steady licensing partner

Timewax, a provider of resource planning software, works with Jira in Atlassian Cloud. Puratech reviewed the configuration and has since been the licensing partner and the point of contact for questions about Atlassian.

Case study Software: resource planning software (SaaS)

Customer
Platforms
  • Jira
  • Jira Service Management
Services
  • Jira health check
  • Licences through Puratech
  • Support with questions

The situation

Timewax wanted to know how healthy its Jira configuration was: which fields, schemes, workflows and projects are still needed and what can be cleaned up.

Timewax was also looking for a partner for its Atlassian licences and for questions about permissions, subscriptions and billing.

Our approach

We started with a review of the configuration using a specialised tool and grouped the results by topic.

  • Fields: duplicate fields, fields without a screen and select lists without options traced.
  • Schemes and workflows: schemes that are no longer used anywhere, workflows with an unpublished draft and inactive workflows.
  • Projects: projects with few or no tickets, projects that have been idle for months and projects with a deactivated project lead.
  • Filters and usage: filters owned by deactivated users and charts of the use of statuses, workflows, filters and projects.
  • Licences and questions: the licences run through Puratech. We also answer questions about permissions, a Jira Service Management Premium trial and Atlassian’s new billing rules.

The result

Timewax has a clear picture of what can be cleaned up in its Jira configuration and a steady partner for licences and questions.

  • An overview per topic of what can go or needs attention.
  • Licences through one partner.
  • Answers to questions about permissions, subscriptions and billing.

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Facing a similar step?

Tell us where you stand today. Together we will look at what an assessment, a service desk or a dedicated admin team means for your organisation.

Get in touch

Or email us directly at letstalk@puratech.be.