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General Terms & Conditions

Last updated: 16 February 2025

1. Definitions

  1. General Terms & Conditions (T&Cs): This document, entitled “General Terms & Conditions,” governing all present and future offers, quotes, agreements, and invoices issued by the Service Provider.
  2. Specific Terms & Conditions: Any additional provisions describing specific performance modalities. Such provisions are typically integrated within the Quotation (also referred to as Sales Order) or may be provided separately. In all cases, these Specific Terms & Conditions form an integral part of the Contract and take precedence over these General T&Cs if there is any conflict.
  3. Services: Any consultancy, implementation, training, support, sales of software licenses or other deliverables to be provided by the Service Provider to the Customer, as described in the issued documents or any other written agreement.
  4. Service Provider: Lindus NV (trading as Puratech) with registered office at Schotensbaan 1, 9280 Lebbeke, Belgium and VAT/Enterprise Number BE 1013.123.824, including all natural persons who perform services under these T&Cs (e.g., employees, self-employed workers, consultants, directors).
  5. Customer: The individual or legal entity that contracts with the Service Provider, as identified in the Specific Terms & Conditions, quote or invoice.
  6. Employees: All personnel of the Service Provider, its Affiliated Companies, subcontractors, consultants or any other natural or legal persons directly or indirectly involved in the provision of the Services.
  7. Liability: Any legal obligation to pay damages or remedy losses resulting from failure to perform obligations under these T&Cs or the Contract, subject to the limitations set out herein.
  8. Contract: The totality of the agreement between the Service Provider and the Customer, consisting of these General T&Cs and any Specific Terms & Conditions, quotes, or invoices referring to these T&Cs.
  9. Quotation (or Sales Order): A written offer issued by the Service Provider which may include Specific Terms & Conditions, a description of the Services or Goods (including software licenses), pricing, and any commercial details. Acceptance of the Quotation and these General T&Cs together constitutes the Contract between the Parties.
  10. Force Majeure: Any event beyond the reasonable control of a Party (whether in whole or in part, and whether temporary or permanent), making it impossible or unreasonably difficult to perform obligations under the Contract. Examples include but are not limited to war, terrorism, natural disasters, pandemic-related measures, labor strikes, government actions, internet or telecommunications failures, or unavailability of third-party services.
  11. Party/Parties: The Customer and/or the Service Provider.
  12. Affiliated Company/Companies: Any entity that is affiliated with or under common control with the Service Provider within the meaning of applicable company law.
  13. Consultant: An Employee or subcontractor engaged by the Service Provider to perform the Services.

2. Scope and Acceptance

  1. These T&Cs govern all proposals, offers, quotes, Quotations (Sales Orders), deliveries of goods (including software licenses), and services, and any subsequent agreements between the Service Provider and the Customer. Additional Specific Terms & Conditions (ST&Cs) may apply to certain services or transactions, as defined in the relevant Quotation(s) (Sales Order), document(s) or separate agreement(s).
  2. By accepting the Quotation (Sales Order) or by engaging the Service Provider’s Services (including purchasing any licenses or Merchandise), the Customer confirms acceptance of these T&Cs in full and without reservation.
  3. Any amendments, derogations, or additional provisions included in the Service Provider’s Quotation (Sales Order) are deemed accepted upon the Customer’s explicit acceptance of that Quotation (Sales Order) and shall prevail over these T&Cs in the event of any conflict. If, however, the Customer proposes any such changes (for example, in a purchase order), they shall only apply if expressly agreed in writing by both Parties.
  4. The Customer acknowledges that the Service Provider resells third-party software licenses (e.g., Atlassian, Odoo, Teamleader, Monday). Any changes in pricing, licensing models, or terms set by these vendors are beyond the Service Provider’s control and will be passed on to the Customer accordingly. The Customer agrees to accept and bear any additional costs resulting from such changes.
  5. The applicability of any general or specific terms of the Customer is explicitly rejected, even if such terms state otherwise.

3. Authority and Representation

  1. The Customer confirms that the person signing or otherwise accepting these T&Cs or any Specific Terms & Conditions on behalf of the Customer is duly authorized to represent and bind the Customer.
  2. The Service Provider may, without further inquiry, rely on the representation of the person(s) who purport(s) to have the authority to act on behalf of the Customer.

4. Duration, Extension, and Termination

  1. Duration: The duration of the Contract (possibly including start date and any renewal terms) will be set out in the Quotation (Sales Order) or, where issued, in any Specific Terms & Conditions, or as otherwise agreed in writing.
  2. Commencement: The Service Provider is only bound to perform the Contract upon explicit written acceptance by both Parties (e.g., by signing or otherwise approving the Quotation/Sales Order). If, at the Customer’s request, the Service Provider starts performing Services before formal acceptance, such performance is deemed acceptance of these T&Cs and any associated Specific Terms & Conditions (including those within the Quotation or other document(s)). The Customer acknowledges that all services are provided “as is,” without any guarantees or warranties, and assumes responsibility for compliance with applicable laws when using the services.
  3. Extension: If agreed in the Specific Terms & Conditions, the Contract may be extended under the same terms unless otherwise specified. Any request for extension must be made in writing, at least four (4) weeks before the end of the current term.
  4. Termination for Breach: Without prejudice to any other rights, the Service Provider may suspend or terminate the Contract with immediate effect by registered letter if:
    • The Customer commits a repeated or material breach (e.g., late payment, non-payment, refusal to confirm time records without valid reason, etc.).
    • The Customer is in bankruptcy, dissolution, liquidation, or any similar procedure indicating insolvency.
    • The Customer refuses to provide requested information or provides false or misleading information.
    • The Customer commits fraud or any serious violation of contractual obligations.
  5. Cure Period for Other Breaches: For breaches not covered under Clause 4.4, the aggrieved Party may serve notice by registered letter granting thirty (30) calendar days to cure. If not cured, the Contract may be terminated without further liability.
  6. Consequences of Termination: Upon termination (except if caused by the Service Provider's material breach):
    • The Customer shall pay the Service Provider for Services performed up to the termination date.
    • All remedies available to the Service Provider remain without prejudice, including compensation for damages.
    • To discontinue managed services or licenses purchased through the Service Provider, the Customer must provide a minimum of 90 days’ written notice. If notice is not provided within this period, the Customer remains responsible for the payment of services and licenses for the subsequent billing cycle.
  7. Waiver of Article 1794 of the Belgian Civil Code: The Customer explicitly waives application of Article 1794 of the Belgian Civil Code.

5. Intellectual Property and Confidentiality

5.1 Intellectual Property

  1. Unless otherwise agreed in the Quotation (Sales Order) or any separate Specific Terms & Conditions, the Service Provider retains full ownership of all intellectual property rights related to any custom developments, including but not limited to software scripts, configurations, integrations, and automation processes. The Customer is granted a non-exclusive, non-transferable, and limited license to use such developments strictly for its internal business operations. The Customer may not modify, resell, distribute, or reverse-engineer any of the Service Provider’s custom developments without prior written consent.
  2. Similarly, unless otherwise agreed in writing, the Service Provider retains all intellectual property rights over materials, deliverables, methodologies, software, training guides, and other content created in the course of delivering services. The Customer is granted a limited, non-exclusive, and non-transferable right to use such deliverables solely for internal business purposes, provided that all outstanding fees have been paid in full.
  3. The Customer shall not remove or alter any proprietary notices (e.g., copyright or trademark notices) from any materials provided by the Service Provider. Furthermore, the Customer agrees not to reproduce, resell, or distribute any workshops, training guides, reports, or other materials without the Service Provider’s explicit prior written consent. Recording (audio, video, or otherwise) of training sessions, courses, or meetings provided by the Service Provider is strictly prohibited without prior written approval.

5.2 Confidentiality

  1. Definition: “Confidential Information” means any information, in any form, disclosed by one Party to the other in the context of the Contract and marked or understood to be confidential.
  2. Each Party shall:
    • Keep all Confidential Information strictly confidential.
    • Use Confidential Information solely for the purposes of performing the Contract.
    • Not disclose Confidential Information to third parties without prior written consent, unless required by law or judicial/administrative order.
  3. Exceptions: Information shall not be deemed confidential if it:
    • Is or becomes publicly available without breach of these T&Cs.
    • Is received lawfully from a third party without any confidentiality obligation.
    • Was already in the receiving Party’s possession prior to disclosure.
    • Is independently developed without reference to the disclosing Party’s Confidential Information.
  4. The confidentiality obligations herein remain in effect for three (3) years after disclosure and, in any event, survive termination of the Contract.

6. Performance of Services

  1. Best Efforts Basis: the Service Provider undertakes a best-efforts obligation (“obligation de moyens”) to perform the Services with due care, skill, and professional diligence, in line with industry standards.
  2. No Guarantee of Results: the Service Provider does not warrant the Services to be fit for any specific purpose unless explicitly stated in the Specific Terms & Conditions.
  3. Customer Cooperation:
    • The Customer shall provide all accurate, complete, and timely information, documentation, and access required for the Service Provider to perform its obligations.
    • The Customer bears sole responsibility for its own existing systems and for any instructions given to the Service Provider that may affect the outcome of the Services.
  4. Place of Performance: Unless otherwise agreed, the Services are performed either at the Service Provider's premises or at the Customer’s designated site, provided it meets legal safety and health requirements.
  5. Third-Party Tools and Licenses:
    1. When the Service Provider integrates or resells third-party software or tools (e.g., Atlassian, Odoo, Teamleader, Monday), the Customer explicitly acknowledges having taken note of and unconditionally accepts all relevant terms, conditions, and agreements of these third-party suppliers. Examples of these agreements include, but are not limited to:
      1. Atlassian Customer Agreement: https://www.atlassian.com/legal/software-license-agreement
      2. Odoo Enterprise Agreement: https://www.odoo.com/documentation/18.0/legal/terms/enterprise.html
      3. Teamleader Terms of Service: https://www.teamleader.eu/legal/terms-of-service-teamleader-focus
      4. Monday Terms of Service: https://monday.com/l/legal/tos/
      5. This acknowledgment includes all terms related to software licensing, warranties, limitations of liability, and other relevant conditions. This list is not exhaustive, and it is the Customer's responsibility to ensure they review, understand, and comply with the applicable terms of all relevant third-party providers before using third-party software or tools. Any use of third-party software or tools constitutes acceptance of their respective terms. The Customer further agrees that:
        1. The Service Provider assumes no liability for the adequacy, accuracy, completeness, or fitness of third-party terms for the Customer’s specific needs.
        2. The Service Provider does not guarantee that third-party terms are appropriate or sufficient for the Customer's requirements.
        3. The Customer may not use any third-party software, app, or service if they do not agree to the applicable third-party terms.
    2. The Customer acknowledges that the Service Provider has no control over updates or modifications made by third-party software vendors. The Service Provider shall not be liable for failures, malfunctions, or disruptions caused by changes in third-party APIs, vendor updates, or external system modifications. Any costs associated with reconfiguring integrations due to external changes will be borne by the Customer. The Service Provider is not responsible for debugging issues caused by external system updates unless separately agreed upon in writing.
  6. Recurring License Adjustments and Ongoing Agreements:
    1. The Customer acknowledges that the number of synchronised users and associated licenses may vary based on usage and the applicable billing cycle. The Customer is responsible for managing user access and ensuring accuracy in the tools provided by the Service Provider. The Service Provider will invoice the Customer periodically, in accordance with the agreed billing frequency (e.g., monthly, bi-monthly, quarterly, yearly), for the resale of licenses based on the number of synchronised users and applicable pricing.
    2. Approval of the initial proposal for licenses constitutes approval for the ongoing resale of these licenses starting from the date of approval. This agreement will continue indefinitely unless terminated by the Customer. The Customer may terminate the agreement only by providing written cancellation to the Service Provider at least one (1) billing cycle prior to the next renewal.

7. Fees, Payment, and Late Payment Policy

  1. Fee Structure: Fees may be based on time and materials (hourly/daily rates) or a fixed price, as specified in the Quotation (Sales Order), any Specific Terms & Conditions, or invoice. Unless stated otherwise, all fees are exclusive of VAT and other applicable taxes.
  2. Travel and Expenses: Travel time, travel expenses, and other costs (e.g., accommodation, materials) may be charged separately if so provided in the Specific Terms & Conditions or agreed in writing.
  3. Price Increase: the Service Provider reserves the right to adjust fees annually (e.g., each 1 January) according to the evolution of the Agoria Digital index. This index is based on labor cost developments within PC 200. Should there be an unforeseeable, fundamental change in circumstances significantly affecting the contractual equilibrium, either Party may request a reasonable adjustment. If no agreement is reached within thirty (30) days, either Party may terminate the Contract by written notice, without liability for compensation.
  4. Invoicing and Payment Terms:
    • Invoices are payable within thirty (30) calendar days from the invoice date, unless otherwise specified.
    • Failure to protest any invoice in writing within eight (8) business days from receipt constitutes irrevocable acceptance.
  5. Late Payment Policy:
    • Interest on Overdue Payments: A daily interest rate equivalent to the legal interest rate + 8% per annum (calculated daily) will be applied to overdue invoices. Interest accrues starting 14 days after the first reminder date, in compliance with Belgian regulations. If no first reminder has been sent, it is assumed to be the due date of the invoice.
    • Recovery Fee: The first payment reminder is free, in compliance with Belgian regulations. If payment remains overdue 14 days after the first reminder, the following recovery fees apply:
      • 20€ for invoices ≤ 150€.
      • 30€ + 10% of the amount exceeding 150€ for invoices between 150,01€ and 500€.
      • 65€ + 5% of the amount exceeding 500€, with a maximum charge of 2.000€.
    • Follow-Up Notifications: Interest and recovery fees are recalculated the day before official reminders are sent (on days 13, 29, and 59 overdue) to ensure accuracy. After 59 days overdue, recalculations continue weekly (every 7 days) until the invoice is fully settled.
    • Collection Costs: The Customer is liable for all additional collection costs and legal fees resulting from overdue payments.
    • Suspension of Services: The Service Provider reserves the right to suspend its performance if payment is overdue by more than 30 days. This includes withholding further service delivery, disabling access to software licenses, or stopping ongoing projects until payment is settled.
    • Non-Payment of Licenses: The Service Provider does not control the suspension of third-party software licenses (e.g., Odoo, Atlassian, Teamleader). The Customer remains fully responsible for outstanding license fees. If non-payment persists, the Service Provider reserves the right to initiate legal action to recover outstanding amounts.
    • Legal Compliance: These conditions comply with the Belgian Law on Late Payment (September 2023). Customers acknowledge that failing to adhere to these terms may result in financial penalties and legal collection measures.
  6. No Set-off or Withholding: The Customer is not entitled to withhold or set off any payments against any claims it may have, unless expressly agreed by the Service Provider in writing.
  7. Invoicing Currency and Foreign Exchange Rate: Invoices will be made in euros. For any licenses or services resold by the Service Provider, invoices will be calculated based on the foreign currency exchange rate applicable at the time of invoicing. If payments by the Service Provider to its supplier are made in a currency other than euros (e.g., USD or other foreign currencies), the invoiced amount will reflect the exchange rate difference. The Customer agrees to accept the calculation based on this exchange rate, as it directly corresponds to the actual costs incurred by the Service Provider.

8. Relationship Between the Parties

  1. Independent Service Provider: the Service Provider acts as an independent contractor. No employment, partnership, or joint venture relationship is created by the Contract.
  2. No Transfer of Employer Authority: The Customer may not exercise employer authority over the Service Provider's Employees. Instructions from the Customer must be strictly limited to operational or technical requirements necessary for performing the Services.
  3. Compliance With Temporary Work Regulations: The Parties acknowledge and agree to comply with all applicable laws regarding temporary labor or secondment of personnel, including Belgian law of 24 July 1987 and subsequent amendments.

9. Liability

  1. Best Efforts and Limitation: The Service Provider undertakes its obligations on a best-efforts basis (“obligation de moyens”). All services are provided “as is,” without any guarantees or warranties, unless explicitly stated otherwise in the Specific Terms & Conditions. Any liability of the Service Provider arises only if the Customer can demonstrate a specific fault by the Service Provider and a direct causal link to actual, proven damages.
  2. Exclusions: Under no circumstances shall the Service Provider be liable for:
    1. Indirect, consequential, or incidental damages (including financial losses, lost profits, loss of business, missed savings, or loss or corruption of data).
    2. Damages attributable to errors or negligence on the part of the Customer.
    3. Damages arising from third-party products or services (including software or hardware not developed by the Service Provider).
    4. Damages resulting from incomplete, incorrect, or late contractual instructions given by the Customer.
    5. Loss, corruption, or incomplete migration of historical data when transferring between systems. The Customer acknowledges that data migration limitations exist and agrees to perform backups and verification before using a new system.
    6. Integration failures due to third-party API changes, vendor updates, or external system modifications. The Customer is responsible for ensuring continued compatibility and maintenance.
  3. Maximum Liability Cap: To the fullest extent permitted by applicable law, and except in cases of willful misconduct or fraud by the Service Provider:
    1. The total aggregate liability of the Service Provider for all claims is capped at five hundred thousand euros (€500,000) if such a liability cap is mandated by law.
    2. If no mandatory legal obligation prescribes such a liability cap, the Service Provider's liability is excluded to the fullest extent allowed by law.
  4. Notification of Claims: The Customer must notify the Service Provider in writing of any alleged event or potential claim within fifteen (15) calendar days of its occurrence (or from the date the Customer could reasonably have become aware of it). The Service Provider reserves the right to reject any claim made after this deadline.
  5. No Personal Liability: In accordance with the revised Belgian Civil Code (e.g. Book 6) and related legislation, the Customer expressly waives any right to hold the Service Provider's directors, shareholders, employees, freelancers, or other execution agents (“hulppersonen”) personally liable—whether on contractual or extra-contractual grounds—for acts or omissions in connection with the performance of the Services. Any such claim must be brought solely against the Service Provider as the contracting legal entity.
  6. Practical Safeguard: Where the Customer enters into agreements with its own clients or third parties (e.g., main contractor or principal client), the Customer shall ensure that equivalent contractual protections are in place to prevent direct personal liability claims against the Service Provider's representatives. The Customer acknowledges that Book 6 of the Belgian Civil Code is considered supplementary law and that this contractual waiver of personal liability is an expressly agreed exception to any broader liability regime.

10. Non-Solicitation

  1. Non-Solicitation of Employees: The Customer agrees not to solicit or hire, directly or indirectly, any Employee of the Service Provider involved in providing the Services for a period of twelve (12) months after the end of the Services or termination of the Contract.
  2. Fee for Breach: If the Customer hires or engages any such Employee, The Customer shall immediately pay the Service Provider an amount equal to 120 times the Employee’s daily rate as stipulated in the Quotation (Sales Order) or any Specific Terms & Conditions, or as otherwise invoiced.
  3. Flow-Down: The Customer shall impose the same non-solicitation obligations on any third party with which it collaborates, to prevent indirect hiring of the Service Provider's Employees.

11. Force Majeure

  1. Suspension of Obligations: Neither Party shall be liable for failure to perform due to Force Majeure. Obligations are suspended for the duration of the Force Majeure event.
  2. Right to Terminate: If a Force Majeure event persists for more than sixty (60) calendar days, either Party may terminate the Contract by written notice. Services provided up to termination will be proportionately invoiced and paid.

12. Protection of Personal Data

  1. Data Controller and Processor: For all personal data shared under the Contract, the Customer acts as “Data Controller,” and the Service Provider acts as “Processor,” within the meaning of applicable data protection legislation (e.g., GDPR).
  2. Limitation of Access: The Customer agrees to minimize the personal data shared, ensuring it is necessary for the Service Provider to perform the Contract.
  3. Lawful Grounds: The Customer warrants it has the lawful basis (consent, legitimate interest, etc.) to process and disclose personal data to the Service Provider.
  4. Liability for Data Compliance: The Customer bears all costs and liability relating to compliance with data protection laws, except insofar as data breaches are solely and demonstrably attributable to the Service Provider's actions.

13. Recruitment and Third-Party Candidate Submissions

  1. Engagement of Staffing and Recruiting Agencies: The Service Provider may, at its sole discretion, engage external staffing or recruiting agencies for sourcing candidates. Any such engagement must be subject to a formal, signed agreement between the Service Provider and the recruiting agency, explicitly outlining the terms, conditions, and fees for recruitment services.
  2. Unsolicited Candidate Submissions: Any resumes, candidate profiles, or applications submitted by external recruiters, headhunters, or staffing agencies without an express, written agreement in place shall be considered the sole property of the Service Provider. The Service Provider shall have the unrestricted right to engage, hire, or otherwise use the services of such candidates without any obligation to pay a placement fee or any other compensation to the submitting party.
  3. Exclusive Rights Over Candidate Submissions: Recruiters, agencies, or third-party talent providers may not claim any entitlement to fees, commissions, or compensation for unsolicited candidate submissions. The Service Provider retains all rights to directly engage with such candidates, regardless of whether the submission was made in connection with an advertised vacancy.
  4. Process for Recognized Staffing Agencies: Only recruiting firms that have been explicitly authorized in writing by the Service Provider’s HR or management team, and have a valid contract governing recruitment activities, may submit candidates for potential hiring consideration.
  5. Non-Interference Clause: Staffing agencies, recruitment firms, or third parties shall not directly or indirectly solicit the Service Provider’s employees or contractors for employment opportunities with other companies without prior written approval.

14. Third-Party Agreements and Disclaimer of Warranties

  1. Binding Third-Party Terms: If the Service Provider integrates or resells third-party software, apps, tools, or services (e.g., Atlassian, Odoo, Teamleader, Monday), the Customer acknowledges and accepts that the terms, conditions, and processing agreements of third-party suppliers, including but not limited to manufacturers, app developers, and software vendors, form an integral part of the Agreement. These may include terms related to software licenses, warranties, limitations of liability, and data processing. Examples of these agreements include, but are not limited to (this list is not exhaustive, and the Customer is responsible for ensuring compliance with all relevant third-party terms):
    1. Atlassian Customer Agreement: https://www.atlassian.com/legal/software-license-agreement
    2. Odoo Enterprise Agreement: https://www.odoo.com/documentation/18.0/legal/terms/enterprise.html
    3. Teamleader Terms of Service: https://www.teamleader.eu/legal/terms-of-service-teamleader-focus
    4. Monday Terms of Service: https://monday.com/l/legal/tos/
  2. Customer Responsibility: The Customer agrees to:
    1. Review and understand the terms of third-party suppliers before using their software, apps, or tools.
    2. Request any information from the Service Provider that the Customer considers necessary or useful regarding the processing of personal data or the terms of the third-party suppliers.
    3. Promptly indicate any gaps or unclear points in such terms to the Service Provider.
    4. By using third-party software, apps, or services, the Customer is deemed to have read, understood, and accepted the terms of third-party suppliers.
  3. Service Provider Disclaimer: The Service Provider provides no guarantee of uninterrupted or error-free performance of third-party software, apps, tools, or services. Any warranties, whether express or implied (including merchantability, quality, or fitness for a particular purpose), are disclaimed to the maximum extent permitted by law. The Customer may not gain any more rights in relation to third-party software, apps, or services than those expressly granted by the third-party suppliers. The Service Provider is not a party to any third-party agreements and disclaims all liability for:
    1. The adequacy, accuracy, or sufficiency of third-party terms.
    2. Any interruptions, errors, or other issues arising from third-party software, apps, tools, or services.
    3. Third-party compliance with data protection laws or other legal requirements.
  4. Indirect Damages: Under no circumstances shall the Service Provider be liable for indirect or consequential damages, such as lost profits, increased costs, or other financial losses caused by third-party software, apps, tools, or services.
  5. No Usage Without Agreement: The Customer may not use any third-party software, app, or service if they do not agree to the applicable third-party terms.

15. General Stipulations

  1. Governing Law: These T&Cs and any related Contract are governed exclusively by Belgian law. Application of the Vienna Sales Convention (CISG) is excluded.
  2. Jurisdiction: All disputes regarding the interpretation or performance of these T&Cs (and related agreements) fall under the exclusive jurisdiction of the Enterprise Court of Ghent (Dendermonde division).
  3. Limitation Period: Any claim by the Customer relating to the Services expires six (6) months after the date on which the Customer becomes aware or reasonably should have become aware of the event giving rise to the claim.
  4. Assignment and Subcontracting: Neither Party may assign or transfer its rights or obligations under the Contract without the other Party’s written consent, except that the Service Provider may assign or subcontract to an Affiliated Company or qualified subcontractor without prior approval.
  5. Severability: If any provision is declared invalid, the remaining provisions shall remain in full force. The Parties will negotiate in good faith to replace the invalid clause with a legally valid clause that approximates the original economic intent.
  6. No Waiver: A failure or delay by either Party to enforce any term or condition does not constitute a waiver of that right or any other right.
  7. Cumulative Remedies for the Service Provider: All legal remedies available to the Service Provider under these T&Cs or at law are cumulative and in addition to any other remedies the Service Provider may have. The exercise of one remedy by the Service Provider does not preclude the pursuit of other remedies with respect to the same or a separate breach.
  8. No multiple recoveries by Customer: For the avoidance of doubt, this provision does not grant the Customer any right to assert or recover multiple or overlapping claims for the same alleged breach. The liability caps, exclusions, and limitations set forth in these T&Cs remain fully applicable and prevent any multiple recoveries by the Customer.
  9. Applicability: The provisions in these T&Cs, including this section, govern the relationship between the Service Provider and the Customer. Nothing herein expands the Service Provider's professional liability beyond what is contractually stipulated.
  10. Headings: Section headings are for reference only and do not affect interpretation.
  11. Entire Agreement: These T&Cs and any Specific Terms & Conditions constitute the entire agreement, superseding all prior oral or written negotiations and proposals. The Customer acknowledges and agrees that by using the Service Provider’s services, they accept the possibility of third-party software updates or changes beyond the Service Provider’s control. The Service Provider shall not be held liable for disruptions or changes caused by external vendors, and any related costs or necessary adjustments shall be borne by the Customer.
  12. Notices: All notices (excluding routine operational communications) must be in writing and sent by registered mail or another agreed method providing proof of receipt.
  13. Continuing Obligations: Any provisions intended to survive termination (e.g., confidentiality, non-solicitation, liability) shall remain in effect notwithstanding termination or expiration of the Contract.

16. Acceptance of Terms

  1. General Acceptance:
    1. By approving or signing the Quotation (Sales Order), engaging the Service Provider's Services, requesting quotes, including any Specific Terms & Conditions contained therein, or otherwise placing orders, the Customer confirms full and unconditional acceptance of these General Terms & Conditions.
    2. These T&Cs are published on the Service Provider's website and are referenced in quotes, invoices, and other relevant documentation to ensure the Customer's awareness and acceptance of their applicability.
  2. Updates and Applicability:
    1. The Service Provider reserves the right to amend or update these General Terms & Conditions at any time by publishing the latest version on its website. The Customer acknowledges and agrees that the most current version of the General Terms & Conditions, as published on the Service Provider's website, shall automatically apply to all ongoing and future agreements, unless otherwise explicitly agreed in writing.
    2. The Customer is responsible for periodically reviewing the Service Provider's website to stay informed of updates to these T&Cs. Continued use of the Service Provider's Services or engagement in any agreements after such updates constitutes acceptance of the revised terms.


If you have any questions or concerns about these General Terms & Conditions, please contact us at:

Puratech - A divison of Lindus NV

Schotensbaan 1, 9280 Lebbeke, Belgium

+32 472 24 27 28 | letstalk@puratech.be


Copyright © Puratech. All rights reserved.